Posts Tagged ‘coercion’

Is it really necessary for Google to screw their customers?

Yesterday, Jason McCabe Calacanis invited me to respond to his post “Has Google Been Naughty?  Yes.  Should the Government Get Involved?  No”.   You can read responses from Vivek Wadhwa and  Robert Scoble along with mine in a handy digest on the Launch blog.   The following post is the full text of my response to Calacanis view of Google’s future path.

There’s a predictable cycle in business, at least in the sectors of technology, media and telecommunications.

In the first part of the cycle, companies achieve success by introducing a new service that delights customers:    call it the “Value Creation” phase.   This is the phase when lots of customers sign up.   Remember when you bought your first Windows computer, your first iPod, or your first smartphone?   Chances are good that you made the switch at the exact same moment when millions of other people were migrating to these new gizmos, too.  Everyone was attracted by a novel combination of utility, cool factor and the right price.

But over time, as the new product/service evolves into our daily habit, some companies are tempted to Continue Reading